Communication error 1

Discussion in 'Technical Troubleshooting' started by Wanda Smith, Nov 14, 2021.

  1. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    Hi, I am getting a communications error 1 when I use an EF 400mm f5.6. Cleaning the contacts did not help. No problem if I switch to a different lens. If I try to use this lens, the shutter stalls, then clicks, but no picture is taken. Cannot try again, or if I do, nothing happens unless I turn camera completely off, then on again. It happens again immediately. The view in viewfinder is weird—dark with tint, spirals. This started suddenly. Adjusting the connection by re-installing lens or jiggling does not help. Any ideas? I am taking to camera shop, but I know they are so far behind, I will be without the lens during holidays…
     
    Wanda Smith, Nov 14, 2021
    #1

  2. Caladina

    Caladina Well-Known Member

    Joined:
    Jan 30, 2020
    Messages:
    1,836
    Equipment:
    Canon M50
    Canon 18-45mm m, Canon 18-150mm m, Canon 55-200mm m, Canon 22mm m, Canon 28mm m macro,
    Sigma 100-400c ef, Sigma 18-35mm art ef,
    7artisans 7.5mm m, Laowa 100mm macro ef, laowa 9mm zeroD m, Vintage M42 Lenses:
    Ashi Super - Takumar 1.8 / 55mm,
    what camera?
     
    Caladina, Nov 14, 2021
    #2
  3. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    Canon 6d
     
    Wanda Smith, Nov 14, 2021
    #3
  4. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    2,245
    Location:
    Fargo, ND
    Equipment:
    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    Probably a dirty connection on the lens...
    https://blog.lensprotogo.com/2017/09/25/how-to-fix-err-01-error-on-canon-cameras/
     
    johnsey, Nov 14, 2021
    #4
  5. GDN

    GDN Well-Known Member

    Joined:
    Jul 22, 2018
    Messages:
    2,198
    Location:
    South Island, NZ
    Equipment:
    A little Canon stuff
    As sad as it sounds, it looks as if it is going to be a trip to the camera doctor. I can't offer any other suggestions to try other than what you have already done.

    Gary
     
    GDN, Nov 14, 2021
    #5
    Wanda Smith likes this.
  6. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    Wanda Smith, Nov 15, 2021
    #6
  7. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    I know…I was hoping for miracle…
     
    Wanda Smith, Nov 15, 2021
    #7
  8. johnsey

    johnsey Site Moderator Staff Member Site Supporter

    Joined:
    Apr 21, 2017
    Messages:
    2,245
    Location:
    Fargo, ND
    Equipment:
    5dMk4, 5dsR, 5dMk2, 20D, 70-200 2.8L IS, 100mm 2.8 Macro USM, 50mm 1.4, 85mm 1.8, 17-40mm 4.0L, TS-E 24mm 3.5L II, Rokinon 14mm 2.8; Pixma Pro-100
    I was simply stating the issue would be with lens contacts, if they are not corroded they may be damaged.
    What do they look like?
     
    johnsey, Nov 15, 2021
    #8
  9. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    UPDATE—The owner of the camera repair shop states my “iris is frozen.” States he can 100% fix this, but will need to determine what parts he needs when he opens it up. Some parts are back-ordered. Of note, he says this happens to all lenses eventually, “not a question of if, but when.” Well, specifically, he said Canon lenses, but he is a Nikon guy, so I took this into consideration.
    If nothing else, I am learning a lot about how cameras work!
     
    Wanda Smith, Nov 15, 2021
    #9
  10. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    I was worried about damage after cleaning did not work, but turns out it is my “iris” (see below). This is a great group, and I am learning a lot reading old posts.
     
    Wanda Smith, Nov 15, 2021
    #10
  11. Craig Sherriff

    Craig Sherriff Well-Known Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    3,232
    Location:
    Tasmania, Australia
    Equipment:
    60D,350D 1dmark3, T70, AV1, lenses ranging from 28mm to 600 mm, canonet Junior, Canonet QL 25, Mamiya C3 and 3 lens sets,Mamiya 645 pro TL and 3 lenses.Mamiya universal press camera and 4 lenses, Mamiya RB67 Pro S and 5 lenses, Pentax MG and various lenses, Toyoview 4 * 5 inch large format camera,Calimat C1 8*10 inch ultra large format camera.
    Welcome to he forum, Wanda. Down here in Tasmania at the bottom of the world, no such local business is available, every thing has to be sent out of the state or overseas, greatly adding to the cost of repair.
     
    Craig Sherriff, Nov 16, 2021
    #11
    Wanda Smith likes this.
  12. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
     
    Wanda Smith, Nov 16, 2021
    #12
  13. Wanda Smith

    Wanda Smith New Member

    Joined:
    Nov 14, 2021
    Messages:
    8
    Equipment:
    Canon 6D
    Oh, no! I drove 20 minutes from work to the shop. For $440, it can be fixed…in that regard I am lucky.
     
    Wanda Smith, Nov 16, 2021
    #13
  14. GDN

    GDN Well-Known Member

    Joined:
    Jul 22, 2018
    Messages:
    2,198
    Location:
    South Island, NZ
    Equipment:
    A little Canon stuff
    I have this lens, and I am more than happy with it. I am pleased that you are able to get it fixed.

    Gary
     
    GDN, Nov 16, 2021
    #14

Share This Page