Have a connection issue with Webcam Utility. I Hasten to Add its NOT the Canon software at fault. Installed the utility on my PC where I run OBS for YouTube Live Stream. So not a novice with hardware and software. Four year old PC is running Windows 10 22H2. Camera - Canon EOS760D. When connected via USB all I can get is EOS Logo displayed on OBS and the camera icon on the 760D. Have reinstalled Canon s/w, rebooted, tried all 6 USB ports on PC - nothing. To confirm it was a PC related issue I tested with VSCD Editor and Streamlabs = same non connect. (NB Canon Picture software is NOT installed). Even changed camera to EOS60D. Same problem Further Tests to prove its the pesky PC : Same set up connected to HP Pavilion Laptop (Win 11 22H2) and a ten year old 'No Name' laptop running Win10 Home 22H2 all work 100% perfectly. Its a big ask but us there any wizards out there can suggest what I can try to force the PC to play ball. Its the core machine for all my YouTube activities and Canon 760 is so much better quality than any webcam. A full reintall of Windows is not an option I can consider lightly. All help greatly appreciated
Canon picture software should not be required.... I don't have the use you do with streaming but I do have a few thoughts. Versions.... The utility version is the same on all PCs? Try using the T6s that would be the us equal to the 760 as far as i know. Is there a possibility you have another application fighting over the video feed? The camera can not communicate with multiple applications, maybe there is something here to explore. ("The camera can only operate with one application on your computer at a time. If the video conferencing or streaming application you are trying to use cannot receive the video feed from your camera, close all other applications on your computer that may be connected to the camera.") Another thing to consider, the canon webcam utility version had been 1.2 for some time. Recently there is a version 2.0 called Webcam utility Pro. May try that if you are not using it. Or revert to the originally long supported 1.2, if you have been using the pro. In any event it sounds like a pesky driver problem between installs of windows.
Thanks for the time. First thing I checked was that the Canon Photo Utility was nowhere on the PC. Everyone warns about that. No other apps are running that are visible in Task Manager. Have disabled everthing in Startup. Thanks for the reminder about Pro version I will hunt it down. Agreed its got to be a driver clash. Even looked at removing Microsoft Photo app but its embedded in Windows build.
No worries, but read you did not have the photo utility, also I doubt the photo app would impact it. The EOS transfer utility could open a connection, but i wasn't assuming that as much as it could be other apps talking to the camera... for example MS Teams somehow grabbing your camera as a video source. I doubt anything canon would be grabbing the video aside from the the webcam utility.
Just an update. Downloaded Webcam Pro from US site. Removed Webcam standard version. Ran OBS, Ran Canon S/W - it crashed OBS or hung it. Reversed the install order ( rebooting every time ) - No change. Removed and reinstalled OBS and Canon software. Same outcome. Remove Canon software via Task Manager and OBS works perfectly. Only other difference is the Pro version allows the 760D viewfinder screen to show the view and not just a camera icon. Zip file for Pro is 530Mb compared to 32mb for standard and I expected it to run as an app not a background task ? If I study the unzipped file there is a lot of extra software for EWC which is for WiFi control (I think).
