zoombrowser ex ver 6.9.0 no longer runs

Discussion in 'Canon PowerShot Series' started by sdp, Nov 22, 2023.

  1. sdp

    sdp New Member

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    today, after using zoom browser ex for many years, it will not run. It starts up, displays the start window for about 3 seconds, then closes. This is on a Windows 10 HP Pavilion Notebook.
     

  2. Thumbnail

    Thumbnail Active Member Site Supporter

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    Years ago a Windows 10 update broke Zoombrowser for many people, most of them complaining about the same issue that you're having. Check your Windows 10 Update history to see if you have had a recent update. As the software has been obsolete for many many years now I can't offer any other advice other than to perhaps try Canons Imagebrowser software.
     
  3. sdp

    sdp New Member

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    Thanks for the info. 3-4 years ago a similar thing happened with a Win 10 update, but it only broke a couple of zoombrowser features such as being able to send email from zoombrowser. We updated zoombrowser to 6.9.0 and worked around it.

    We'll try your solution. Hope it works as well as zoombrowser.
    Blessings,
    sdp.
     
  4. sdp

    sdp New Member

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    Well, I can't find imagebrowser download on Canon.com anywhere except some very old articles talking about using it on Win XP.
    Do you have any other suggestions? Many thanks!
     
  5. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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  6. sdp

    sdp New Member

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    Really appreciate your work to find that! Unfortunately, none of the Windows os versions in the selection list will download for my powershot camera.
     
  7. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    its just a jpg browser, that windows 7 download will work or viewing your jps instead of zoombowser. Not sure what you mean it wont download for your camera.... this program is not camera specific, nor was zoombrowser..
     
  8. sdp

    sdp New Member

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    it won't download if I choose
     
  9. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    choose what?
     
  10. sdp

    sdp New Member

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    Sorry about that. It appeared to me it did not send.
    What I was starting to write was why it fails to install. Installation is a 3 step process of which the second step is connect your camera via USB to the computer that has the Imagebrowser install program on it, then start install. Install appears to initialize itself, then tell you it has to install Quicksilver, then it hangs up with the error window below. I suspect the reason for the USB connection is for the install program to query the camera for it's model or some other camera related data to see if it's qualified to work with Image browser. When it finds the camera is a Powershot, it dies with that error message.
    20231203_153736_resized_2.jpg
     
  11. sdp

    sdp New Member

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    Sorry about that. It appeared to me it did not send.
    What I was starting to write was why it fails to install. Installation is a 3 step process of which the second step is connect your camera via USB to the computer that has the Imagebrowser install program on it, then start install. Install appears to initialize itself, then tell you it has to install Quicksilver, then it hangs up with the error window below. I suspect the reason for the USB connection is for the install program to query the camera for it's model or some other camera related data to see if it's qualified to work with Image browser. When it finds the camera is a Powershot sx61- hs, it dies with that error message.
    View attachment 17466
     
  12. johnsey

    johnsey Site Moderator Staff Member Site Supporter

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    what are you looking for for application utility?
    I'll have to get a different computer to test your situation, but that app shouldn't have been camera specific from what i remembered.
     

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