i sent my canon 70d in for the err80 recall. i just got a reply from them saying it cannot be repaired so they offered me a 90D at wholesale price. Not even a discount. i called in and talked to some lady who could not transfer me to the original guy i spoke to nor anyone technical. She said there was evidence of moisture damage so they wont repair. I asked to show me this evidence. and she said. "they do not open the camera unless you agree to the repair estimate" i said "how can they determine moisture damage unless they open it" she said "Trained Technicians" i said "You cannot learn x-ray vision" things went downhill from there. is there any class action lawsuits against Canon on this topic? why would i spend money on another canon body after this when they admitted error and voluntarily recalled this model. I am an engineering tech myself. I will open the bloody thing up and smear them bad if i don't find such evidence. those stupid moisture dots get setoff by ambient humidity. Im very angry.
know this canon...i am a trained and very experienced Electronics Technologist. Not a pedantic booksmart engineer. I will disassemble this camera and pictorially document it with my NEW camera and post my detailed findings. I have prototyped surface mount professionally so there will be no BS and true findings.... I have a microscope for these tasks and smd rework stations. I'll fix my own damn camera and expose canon missdeeds to the world. You have poked the Bear.....
Hi Barry, I am sorry to hear about the issues you are facing with your camera and canon customer service, I hope that you will find some resolution with them but it doesn't look good at this point. I also want to welcome you to canonforums.com! We are a community of canon owners ranging from beginners to professionals and are also are a sister site to Pentax and Nikon forums. Canon does have its own forum on their site for asking them questions directly if you feel the need to vent at the forums there. Playing the devils advocate here.... I urge you to take a breath. The customer service reps and the technicians all have a set of rules and protocols to follow on the phone. I am sure that they had trouble with your situation since the camera is 8 years old and the camera was discontinued 5 years ago. I don't know all the details on the recall but you can understand why they would start looking at the camera issues as wear and tear at this point verses a recall that they expected to show up in the first 3 years of owning it. I think you could try contacting them again, and take a positive but direct approach of. I have a camera I have taken immaculate care of that you guys have with the service techs and it exhibits the recall issue and I would like to find a path forward where I have a working camera again and should not have to pay for a repair that is a recall. The customer service reps will not be very helpful if you get confrontational with them, they will just try to move on to another call, that is not a canon thing that is just a call center thing, Call center jobs a not great and don't pay well for what the people have to deal with, they are just a messenger stuck between you and the decision makers. I got to run but I may polish this response later.
